Return Policy

Effective Date: 01 Jan 2024

At Calgary Flower Shop, customer satisfaction is our priority. If you are not completely satisfied with your order, we offer the following return policy to address your concerns.

1. Return Eligibility

1.1 Returns or complaints must be initiated within **12 hours** after the delivery of your order.

1.2 To begin the return process, you must contact us via email within 4 hours of noticing the issue. Please send your email to albertaflowershop@gmail.com with the following details:

- Your name and contact information

- Order number

- Description of the issue

- Photos of the delivered product, if applicable

2. Conditions for Returns

2.1 Returns are accepted under the following circumstances:

- The delivered item is significantly different from what was ordered.

- The flowers were damaged or wilted upon delivery.

2.2 Returns will not be accepted for the following:

- Minor variations in flower arrangement due to substitutions.

- Delivery delays caused by incorrect or incomplete address information.

- If the recipient refuses to accept the delivery.

3. Refund Policy

3.1 If your return is approved, we will offer one of the following resolutions:

- Replacement of the product.

- Partial refund to your original payment method (excluding delivery fees).

3.2 Delivery charges are non-refundable under any circumstances.

4. How to Initiate a Return

4.1 Email us at albertaflowershop@gmail.com within the specified time frame.

4.2 Ensure you provide all necessary details, including photos, to expedite the review process.

4.3 Our team will assess your request and respond within one business day.

5. Additional Information

5.1 Products must be returned in the same condition as delivered.

5.2 For any questions or concerns about this policy, please contact us at:

Calgary Flower Shop

Email Address : albertaflowershop@gmail.com